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Need help with Nepsis? We're happy to assist — reach out anytime.

Frequently Asked Questions

• I purchased Nepsis, but it says I haven't paid.
  Open the app, go to your Profile, and tap "Restore Purchases." This re-checks your purchase with the App Store or Google Play and restores your access. If it still doesn't work, email us with the address you used to sign up.
• I switched phones or reinstalled the app. How do I get my access back?
  Log in with the same account you originally signed up with, then use "Restore Purchases" from your Profile page. Your lifetime access is tied to your account, not your device.
• How do I delete my account?
  To delete your Nepsis account and all associated data, open the app, go to your Profile page, and tap "Delete Account." This permanently removes your account, login credentials, and all associated data from our systems.
  
  If you are unable to access the app, you can also request account deletion by emailing us at hellonepsis@gmail.com with the subject line "Delete My Account" and the email address associated with your account. We will process your request within 30 days.
  
  Note: Deleting your account is permanent and cannot be undone. Your lifetime purchase access will also be removed.
• Can I get a refund?
  Nepsis is a one-time, lifetime purchase, and we do not offer refunds except where required by applicable law or by Apple/Google App Store policy. If you believe you were charged in error, please email us at the address above.
• Something in the app isn't working.
  Email us at hellonepsis@gmail.com with a short description of the issue, your device type, and your account email, and we'll help as soon as we can.